Returns and Refunds:
Your satisfaction is our priority. If you’re not completely happy with any aspect of your purchase, don’t hesitate to contact us at support@designstarart.com. We’re committed to ensuring your experience is nothing short of excellent.
Our Return Policy
We’re confident you’ll adore it! However, if it doesn’t meet your expectations, simply return it for a full refund or exchange it for any other Design Star Art product. Returns or exchanges are not available for personalised or engraved products, as these items are custom-made.
For a seamless return process, please contact us through email at support@designstarart.com. Our team is here to help you every step of the way with your return process.
Kindly note that returns can only be processed if the item remains in its original packaging and is in a condition appropriate for resale.
Termination
Customer satisfaction is our top priority. To cancel your order for any reason, simply reach out to us at support@designstarart.com. Kindly be aware that you have the option to cancel your orders within a window of 24-48 hours prior to dispatch. We usually process and ship orders within 24 hours, so we encourage you to reach out to us promptly for any cancellation requests. We’re here to help you every step of the way with your cancellation process.
Returns
We’re confident you’ll adore it, but if it doesn’t meet your expectations, feel free to return it. Your full refund is on its way.
The time it takes to credit the refund to your account will vary based on the payment method and bank policies, typically ranging from 7 to 14 working days. If your order is taking longer than 12 to 15 working days, please reach out to us at support@designstarart.com, and we will resolve the issue promptly. Returns will only be accepted if they include the original packaging and a copy of the invoice you received when placing your order.